IT Terminology

Managed IT solution

in which computers and networks are monitored and maintained by a third party. It may also refer to a business solution that is entirely administered and maintained by the provider.

Managed service provider (MSP)

A managed services provider (MSP) is most often an information echnology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as the MSP (not the client) determines that services are need.

Telecommunication  service provider (TSP)

Although a service provider can be an organizational sub-unit, it is usually a third party or outsourced supplier, including telecommunications service providers (TSPs), application service providers (ASPs), storage service providers (SSPs), and internet service providers (ISPs).

Service level agreement (SLA)

A managed services contract is a service level agreement (SLA) between a managed services provider (MSP) and its client that outlines both parties' responsibilities, including which services the MSP will provide, minimum response time and liability protection for the MSP.

Cloud management computing and tools

Cloud management means the technologies designed for operating and monitoring of the applications, data and services, residing in the cloud.
Cloud management tools helps to ensure cloud computing-based resources are working optimally and properly interacting with users and other services.

A managed cloud provider (MCP) offers its customers big economies of expertise. The provider's engineers manage not only  the customers' computing, storage, networks, and operating systems, but also the complex tools and application stacks that run on top  of that infrastructure.

The best  economic decision making seems using Multi-cloud computing,  commonly refers to the use of multiple public cloud providers,  and is more of a general approach to managing and paying for cloud services  in the way that best for a given organization.


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Nia IT Group Policies

Preliminary study for customer request.
Report to the customer for approval.
prepare service level agreement (SLA).
Send SLA to customer for consideration and approval.
Contract's signed.
Define the action plans and assign related teams .
Test the customer site peripherals.
Report deficiencies to the customer for proper desicion making (if/any).
Officially decalre that all major Systems are in an acceptable situation & start the job.